TERMS AND CONDITIONS OF BOOKING
The offers presented on the portal: Discover Białka
General information
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How do I change a booking?
How do I cancel a booking?
Additional services
General Information
DOBA HOTEL BUILDING
Check-in time is from 4:00 PM on the day of arrival and check-out time is by 11:00 AM on the day of departure.
Check-in and key collection
Check-in and key collection take place at reception from 4:00 PM to 8:00 PM on the day of arrival. Late arrival outside of office hours (after 8:00 PM) is possible with the agreement of the service office and requires prior notification (min 24h) and may incur an additional fee. Notification should be made electronically and is effective upon receiving explicit consent from a representative of the service office. If check-in is after 8:00 PM, the guest is obliged to report the following day by 12:00 PM at the latest to collect the deposit and complete the registration card.
To fulfil the formal requirements during check-in procedures, which are necessary to enable the handover of keys to the premises, the Guest is obliged to present a valid identification document, as well as to pay 100% of the value of the reserved stay, including any additional charges, minus the value of the booking fee paid previously.
Early check-in or late check-out is only possible with the consent of an Odkryj Białkę employee, only if the apartment is prepared and available. Additional charges may apply.
Check-out and key surrender
Check-out is by 11:00 AM on the day of departure. Exceeding this time will incur a charge of PLN 200.
Guests intending to extend their stay are required to notify the office no later than the day before their scheduled departure during office hours. Any extension of the hotel day requires written confirmation from an Odkryj-Białkę office employee via email and the payment of an additional fee. Reservations can only be extended subject to apartment availability on the day of departure.
In the event of the tenant not notifying Discover-Białka employees of the intention to extend their stay, and consequently not receiving permission to extend their stay, the Landlord reserves the right to commission the removal of items left by Guests in the apartment and their deposit in another available property or customer service office.
A guest who extends their stay without authorisation will be charged the maximum daily rate for the accommodation occupied, for each commenced day of unauthorised stay. If such unauthorised stay prevents the vacated premises from being made available for subsequent bookings by third parties, the Guest will be obliged to bear the cost equal to twice the value of the entire booking that did not take place.
DEPOSIT
I agree to a block (pre-authorisation) of funds in the amount of PLN 500 on my credit/debit card, intended to secure any claims related to damage to the apartment's furnishings or a gross violation of the facility's regulations.
In the absence of any issues regarding the condition of the apartment or breaches of the regulations, the pre-authorisation will be released within 7 days of your check-out date.
VEHICLE PARKING
A maximum of one parking space may be allocated per apartment, and booking and confirmation of availability are required. Guests are obliged to park in the space indicated by staff. Vehicles must not be left in any spaces other than those designated/indicated by staff. Guests are obliged to provide their vehicle's registration number to the Landlord's employee during check-in.
Parking of unregistered vehicles on the premises is prohibited during check-in.
TERMS AND CONDITIONS OF STAY
Quiet hours
Guests are obliged to maintain the accommodation facility in its original condition and to observe good neighbourliness, in particular to respect the quiet hours between 10:00 PM and 7:00 AM. Organising any kind of parties in the accommodation facility is prohibited (a breach of these regulations is subject to a fine, each time for violation of quiet hours and in the event of requiring intervention by the facility's security service, in the amount of PLN 1000.00).
Failure to comply with the regulations will result in eviction from the apartment without reimbursement of booking costs.
Responsibility for the flat
In the event of damage to the rented accommodation, the Guest is obliged to pay compensation equivalent to the damage incurred and lost profits, in cases where the damage renders the accommodation unusable. The Guest is financially liable for any and all damage, destruction of furnishings and technical equipment, caused by their fault, as well as as a consequence of the actions and omissions of themselves and their visitors.
The Guest is obliged to report any discrepancies in the apartment's condition or equipment to the Landlord no later than the day the accommodation is handed over to the Guest. Failure to report defects or faults will be deemed as the Guest accepting the accommodation as defect-free and fully compliant with the agreement and reservation.
Guests are required to maintain the apartment in its current condition. The Landlord reserves the right to charge the Guest for extraordinary cleaning of the premises up to PLN 500. Guests are required to segregate and dispose of waste in appropriately marked containers on the property.
Upon each departure from the premises, Guests are required to close all windows and to secure the exit door with all the locks for which they received keys.
The Guest is obliged to pay special attention to the proper operation of water valves and electrical appliances. For fire safety reasons, the Guest may not use any electrical appliances not provided as part of the premises, with the exception of: chargers for mobile phones, portable computers and other mobile devices, electric shavers, and hairdryers.
In the accommodation, moving furniture is prohibited without the Landlord's consent.
In the event of losing the keys to the accommodation, the Guest is obliged to pay a fee of PLN 200.00. In the event of losing a magnetic card, intercom key fob, or garage remote control, the Guest is obliged to pay a fee of PLN 200.00-300.00 for each lost item, depending on its value.
Guests are required to leave washed dishes and kitchenware, and to dispose of rubbish before vacating the apartment.
No smoking
Smoking is strictly prohibited within the accommodation. In case of violation, the Guest is obliged to immediately pay a contractual penalty of PLN 500.00. If the Guest fails to make payment, the amount due will be deducted from the pre-authorisation or cash deposit paid upon check-in. Discarding cigarette butts and rubbish from the balcony is strictly forbidden.
Pet-friendly stay
Pets are only permitted in certain accommodations. The Owner is fully responsible for any damage caused by a pet. A stay with pets incurs an additional charge and must be included in the booking, as well as requiring the consent of the Landlord's representative. When staying in an apartment with a pet in common areas, guests are obliged to keep the pet in a manner that prevents damage to persons or property, in particular by using a lead and, in justified cases, a muzzle. Pets not declared during booking are prohibited on the accommodation premises. Failure to comply with these regulations will result in a contractual penalty of PLN 500.00 being imposed on the guest, as well as eviction from the apartment without a refund of booking costs.
Staying with children
For a stay of a child under 4 years of age (one child per two adults), sleeping with adults or in their own cot and not requiring bedding, no extra charge will be made for the stay. When making a reservation, the Landlord must be informed of this circumstance.
Unregistered persons in the flat
The number of people residing in the property cannot exceed that stated in the booking process and confirmed on the registration card. If this number is exceeded, the Lessor has the right to charge a fee for each additional person or to terminate the lease agreement with immediate effect without refund of the fee paid previously.
WARNINGS
The accommodation provider undertakes to rectify any defects occurring in the flat without undue delay, within a maximum of 24 hours of their notification, unless the nature of the defect determines a longer repair time. Breakdowns resulting from causes beyond the Lessor's control (supply of utilities, including the Internet, equipment failures in the flat, etc.) do not constitute grounds for the resignation from the reservation or change of the price for the flat booked - the Guest is obliged to pay for the whole reservation. In the event of faults or breakdowns in the apartment, the Guest is obliged to make the apartment accessible to the Landlord's technical service employees or specialist entities indicated by the Landlord. The Guest shall be obliged to immediately terminate his/her stay in the accommodation; any monies paid towards an ongoing stay shall not be refunded.
FORCE MAJEURE, EXCEPTIONAL CIRCUMSTANCES
In the event of unforeseen circumstances whose effects cannot be immediately remedied by ordinary means, the Landlord reserves the right to offer the Guest alternative accommodation. The Landlord has the right to withdraw from the agreement in the event of circumstances constituting force majeure. This also applies to cases where the personal safety of the Guest or their property cannot be guaranteed for reasons beyond the Landlord's control. Amounts paid by the Guest are subject to immediate refund, less any amounts due for services already rendered.
SECURITY OF PROPERTY, PROPERTY LEFT ON THE PREMISES
The lessor shall not be liable for the Guest's property left on the premises of the apartment, parking space, or any area adjacent to the apartment understood as a common part of the property in which the apartment is located, both during and after the Guest's stay in the premises.
COMPLAINTS
The Guest has the right to submit a complaint regarding the terms of their stay, standards of service, or other factors within the Landlord's control. For a complaint to be considered, it must be submitted in writing, either in person or sent to the Landlord's branch, or in an equivalent electronic form to the address: rezerwacja@gorskagrupa.pl, no later than 5 days from the incident related to the complaint. The complaint should include personal details with a postal address, an email address, a contact telephone number, the reservation number, the dates of stay, a description of the situation being complained about, and any claims.
A complaint meeting the required form will be processed within no longer than 30 calendar days from the date of its submission. Information regarding the outcome of the complaint will be provided to the Guest's email address or postal address as stated in the complaint request.
INFORMATION ON THE PROCESSING OF PERSONAL DATA
Who is the data controller?
The data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") is GÓRSKA GRUPA HOTELOWA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.
How can you contact us?
The Administrator can be contacted by electronic correspondence (email: rezerwacja@gorskagrupa.pl) or in writing at the customer service office address: ul. Chyców Potok 26 /P.II, 34-500 Zakopane.
What type of your personal data do we process?
The Administrator processes only the data necessary to perform the service related to short-term rental of accommodation, in particular: first name, surname, email address, contact telephone number, reserved accommodation, and the period of stay at the reserved accommodation. Any additional information voluntarily provided to the Administrator during the booking process is automatically deleted after the service related to short-term rental of accommodation has been performed.
What is the legal basis and purpose for the processing of your personal data by us?
Your personal data will be processed on the basis of Article 6(1)(b) of the GDPR, as processing is necessary for the performance of a contract between the Controller and the Guest, or to take steps at the request of the data subject prior to entering into such a contract. The Controller processes Guest data for the purposes of: making accommodation reservations, serving Guests during their stay, processing payments and invoicing for services, sending commercial and marketing information, as well as for the purpose of a shortened reservation process in the future, based on historical data from previous bookings.
What rights do Data Subjects have in relation to the processing of personal data by the Controller?
Individuals whose personal data are processed by the Data Controller have the right to: access their data and receive a copy of it, the right to rectify their data, the right to erasure of personal data when the processing of data is not for the purpose of fulfilling a legal obligation, the right to restrict the processing of data, the right to object to the processing of data, and the right to lodge a complaint with the President of the Personal Data Protection Office.
Do you need to provide your personal details?
Providing personal data is entirely voluntary. However, failure to provide personal data – email address, phone number, first and last name – will make it impossible to make a reservation and consequently for the Administrator to perform the service, as well as to contact you to present offers for related services.
Further information
The Administrator does not profile in connection with the processing of Guest personal data, nor does it process personal data in an automated manner that affects Guest rights. The Administrator does not transfer personal data to countries outside the European Economic Area.
Final provisions
LEX KAMILEK see the provisions
BOOKING REGULATIONS
For the offer presented on the portal: Discover Białka
§ 1
General Information
§ 2
How to Make a Reservation?
§ 3
How to Modify a Reservation
§ 4
How to Cancel a Reservation?
§ 5
Additional Services
GENERAL INFORMATION
HOTEL NIGHT
The hotel night starts at 4pm on the day of arrival and ends at 11am on the day of departure.
Check-in and Key Collection
Check-in and key collection take place at the reception desk, customer service office from 16:00 to 20:00 on the day of arrival. Late arrival (after 20:00) is possible with the prior consent of the office and requires at least 24 hours' notice. Additional charges may apply. Notification must be made via email and is effective upon explicit confirmation by a representative of the office.
To complete the formalities necessary for key handover, the Guest must present an identity document and pay 100% of the booking value, including any additional fees, minus the deposit already paid.
Early check-in or late check-out is only possible with the approval of Odkryj Białkę staff and if the apartment is prepared and available. Additional fees may apply.
Check-out and Key Return
Check-out is until 11:00 a.m. on the day of departure.
Guests wishing to extend their stay must notify the office no later than the day before their planned departure during office hours. Each extension of the hotel stay must be confirmed in writing by email from an Odkryj Białkę staff member and is subject to an additional fee. Extension is only possible depending on apartment availability.
Failure to inform staff of the intention to extend your stay and failure to obtain approval may result in the Lessor relocating your belongings to another available apartment or to the customer service office.
Guests who overstay without permission will be charged the maximum daily rate for each day or part thereof of unauthorised stay. If such overstay prevents the use of the property by another booking, the Guest shall be liable for double the cost of the missed reservation.
Deposit
I agree to a hold (pre-authorisation) of PLN 500 on my credit/debit card to secure any claims related to damage to the apartment's equipment or gross violation of the facility's rules and regulations.
If there are no objections regarding the condition of the apartment or breaches of the rules, the funds will be released within 7 days of check-out.
PARKING VEHICLES
Only one parking space is allocated per apartment. A reservation and confirmation of availability is required. Guests must park in the space designated by staff. Parking in spaces other than those designated is strictly prohibited.
The guest is required to provide the vehicle registration number during check-in.
Parking unregistered vehicles on the premises is prohibited.
RULES OF STAY
Quiet Hours
Guests are required to maintain the property in the condition it was found, respect the principles of good neighbourliness, and strictly observe Quiet hours from 10:00 PM to 7:00 AM.
Organising any type of party in the accommodation is forbidden. A breach of quiet hours or intervention by security services will incur a penalty of PLN 1,000.00.
Failure to comply with the Regulations may result in the Guest being evicted from the apartment without a refund.
Responsibility for the Flat
Should the accommodation sustain any damage, the Guest shall be liable to pay compensation equivalent to the value of the damage and any lost profits resulting from the damage preventing the further use of the apartment.
The Guest is materially responsible for any kind of damage, destruction of equipment or technical appliances caused by them or their visitors, through actions or omissions.
The Guest must report any irregularities in the condition of the apartment or its contents no later than the day of arrival. Failure to do so will be considered as the Guest's acceptance of the apartment as being free from defects and fully compliant with the reservation.
Guests are required to leave the apartment in the condition in which it was found. The Lessor reserves the right to charge up to 500 PLN for excessive cleaning.
Guests are also required to separate and dispose of waste into appropriately labelled containers located on the premises.
Upon departing the property, guests are required to:
The Guest must handle water valves and electricalAppliances properly. Due to fire safety regulations, Guests are not permitted to use any personal electrical Appliances not provided in the apartment, except for:
Rearranging furniture is not permitted without the Lessor’s authorisation.
Loss of keys results in a £50 fee. Replacement of a magnetic card, intercom fob, or garage remote control incurs a fee of £50 to £75, depending on the item’s value.
Guests must wash dishes, clean kitchen appliances, and take out the rubbish before departure.
SMOKING POLICY
Smoking tobacco products is strictly prohibited in the accommodation.
In the event of a breach, the Guest shall immediately pay a contractual penalty of £500.00.
If the Guest fails to pay, the amount will be deducted from the pre-authorisation or cash deposit provided at check-in.
Throwing cigarette butts or rubbish off balconies is strictly prohibited.
STAYING WITH PETS
The Lessor permits pets only in selected accommodations.
The pet owner is fully liable for any damage caused by the pet.
Bringing a pet requires:
In common areas, the Guest must ensure the animal cannot harm people or property – e.g. by using a lead or, where necessary, a muzzle.
Unregistered pets (i.e. not declared in the reservation) are not permitted on the property.
The consequences of a violation are:
Staying with children
No additional charge is made for a child under 4 years old (one child per two adults), provided they sleep with their parents or in their own travel cot and do not require bedding.
This must be declared when booking.
UNREGISTERED GUESTS
The number of people staying in the apartment must not exceed the number declared during booking and confirmed on the registration card.
If this number is exceeded, the Lessor:
BREAKDOWNS
The Lessor shall fix all defects in the apartment without undue delay — within 24 hours of notification, unless the nature of the issue requires more time.
Breakdowns caused by circumstances beyond the Lessor’s control (e.g. utility outages, internet issues, appliance failure) do not justify cancellation or price reduction.
The Guest is obliged to pay the full booking amount.
The Guest must provide access to the apartment to technical service personnel or specialists designated by the Lessor.
Impeding or obstructing access failure to repair reported defects constitutes a breach of the agreement and entitles the Lessor to terminate the stay without a refund.
FORCE MAJEURE / EXCEPTIONAL SITUATIONS
In the event of unforeseen circumstances that cannot be resolved through standard procedures, the Lessor reserves the right to offer alternative accommodation.
The Lessor may also withdraw from the agreement in the event of *force majeure*, or if Guest safety or property cannot be guaranteed due to external factors.
Any amounts paid by the Guest will be refunded immediately, less the cost of services already provided.
SECURITY OF PROPERTY / ITEMS LEFT IN THE APARTMENT
The Lessor shall not be responsible for any of the Guest's belongings left:
This applies both during and after The stay.
COMPLAINTS
The Guest may file a complaint regarding:
To be processed, the complaint must be submitted:
The complaint must include:
Complaints submitted in this way will be resolved within 30 calendar days of submission.
The result will be sent to the email or postal address provided.
INFORMATION ON THE PROCESSING OF PERSONAL DATA
Who is the Data Controller?
The controller of personal data under Regulation (EU) 2016/679 (GDPR) is:
depending on which entity acts as the landlord.
How to Contact the Controller?
Email: rezerwacja@gorskagrupa.pl
Postal address: ul. Chyców Potok 26 /P.II, 34-500 Zakopane
What Data Do We Process?
Only data necessary to perform short-term rental services, including:
Any additional information shared voluntarily during the booking is Deleted after service completion.
Legal Basis and Purpose of Data Processing
Your data is processed in accordance with Article 6(1)(b) of the GDPR — for:
Your Rights
You have the right to:
Is providing data mandatory?
No, it's VoluntaryHowever, without:
the reservation and service cannot be fulfilled, nor can marketing or service proposals be sent.
Additional Information
§ 6
Final Provisions
